Bali Ngurah Rai International Airport included in the order of seven categories of airports with the best service level in the world. This assessment is known from the results of a survey of the Airport Service Quality (ASQ) conducted by the Airport Council International (ACI) in the period from Q4 / 2014.
In addition to Bali’s Ngurah Rai International Airport, also included in the 10 major categories are Juanda International Airport in Surabaya. In the category of airports with passenger numbers of 15 to 25 million passengers per year, ACI conduct an assessment to 31 airports in the world.
Both airports under the management of PT Angkasa Pura I (Persero) ranks at the top of Japan Osaka Kansai Airport, Airport San Diego California-USA, Zurich Airport – Switzerland, Brisbane Airport Queensland – Australia, and Manchester Airport – UK.
As for the airport, which is ranked first for the ASQ survey is Wuhan Tianhe Airport, China.
In the other categories, ie airports with passenger numbers 5 hinggga 15 million passengers per year, from 79 airports surveyed, Sultan Aji Muhammad Sulaiman Sepinggan is ranked 16th. This position is in the top rank Airports San Antonio Texas – United States, Airports Penang – Malaysia, and Airports Bengaluru – India.
Director of Angkasa Pura I, Tommy Soetomo said, Airport Service Quality (ASQ) is the only global benchmarking program that measures the level of satisfaction of passengers at the airport, which is conducted by the Airport Council International (ACI), an organization of leading airport affairs in the world and is based in Montreal , Canada.
Aspects that are valued in the ASQ survey include passenger service facilities and airport support facilities such as the availability bank / ATM / money changer, shopping facilities, dining, entertainment facilities at the airport, as well as the friendliness and attentiveness of the airport staff.
“Business airports in the world are very selective and only propose the best airports to join this ASQ survey. From Indonesia, Angkasa Pura I quote four its airport, while Angkasa Pura II five airports. Based on the survey, I Gusti Ngurah Rai Airport Bali is ranked seventh in the world in the category of 15-25 million passengers per year, while an Indonesian airport with a world ranking best in class, “said Tommy in Denpasar, Bali, on Saturday (25/4 / 2015).
Since 2006, surveys have assessed their ASQ passenger satisfaction at more than 250 airports in the world. Scientific methodology, strict quality control procedures, as well as a commitment to not take sides in any assessment ASQ survey is make it as a global standard for measuring the satisfaction of passengers at airports. Every year, ACI interviewed about 550 thousand passengers at the airport, and asked them to assess the level of satisfaction with the airport services.
Interviewed separately, General Manager I Gusti Ngurah Rai Airport Herry AY Sikado explained that, assessment of the level of customer satisfaction conducted by ACI become a reference for I Gusti Ngurah Rai Airport in improving its services.
“Being ranked as the seventh certainly be a plus as well encouragement for us. Along with ideals and dreams we become one of the ten best airports in Asia, I Gusti Ngurah Rai Airport should be able to continue to provide the best to all users of its services.